Convenient Mail-In Repairs, Right to Your Doorstep

Ship your device to us, and we’ll handle the rest with speed, care, and expertise. Get your device back good as new—without leaving your home.

How to Mail in Your Device

Follow these simple steps for fast, secure repairs:

Step 1: Get a Repair Quote

💬 What to Do:

  • Chat with us on our website for a repair quote specific to your device.

Tip: Have your device details ready to speed up the process.

 

 

Step 2: Prepare Your Device for Repair

📱 What to Do:

  • Back up your data: Protect any important files or information by creating a backup before sending your device. If your device won’t turn on, skip this step.

  • Erase your device (optional but recommended):

    • For your privacy, we recommend erasing your device to ensure we don’t access any personal data during testing.
    • To erase: Go to Settings > General > Reset > Erase All Content and Settings. If prompted, enter your passcode and Apple ID password.

    Note: If your device won’t power on or respond, don’t worry—just proceed to the next step.

Why erase your device? This step ensures your personal data stays private and inaccessible during the repair process. It also helps us test the device more thoroughly once repaired.

 

 

 

Step 3: Fill Out and Sign the Work Authorization Form

🖊 What to Do:

  • Download, print, and fill out our Work Authorization Form.
  • Include your signature and all required details.

 

Step 4: Package Your Device Securely

📦 What to Do:

  • Use a sturdy box with bubble wrap or padding for protection.
  • Include in the package:
    • Your completed Work Authorization Form.
    • Your device’s IMEI or Serial Number (write it down for your records as well).
    • Your password for testing before and after the repair. (Password is required.)

What NOT to include: Cases, chargers, or accessories.

 

 

Step 5: Ship Your Device

🚚 What to Do:

  • Send the package to our verified address:
    Phone RepairZ
    6344 Ivy St
    Commerce City, CO 80022

  • Drop it off at your nearest carrier or schedule a pickup.

Reminder: We recommend insuring the package for high-value devices.

 

 

Step 6: Repair and Return

✅ What to Expect:

  • Testing and Repair: We will begin repair as soon as your device arrives and aim to ship it back the same day, if possible. Complex repairs may take up to 2 business days.
  • Notifications: We’ll notify you of the completed repair via email or SMS.
  • Invoice and Shipping: After repair, we’ll send you an invoice. Once paid, we’ll ship the device back via USPS with tracking information.

Note: Repairs are limited to the issue described in your Work Authorization Form. If we discover additional issues, we’ll provide a quote before proceeding.

 

 

Step 7: Follow Up for Support

💡 Need Help? Reach out to us on our website chat if you have any questions about the process or need assistance.

 

Key Reminders :

📌 Important Reminders:

  • Back up your data; we’re not responsible for data loss.
  • Devices without passwords or work authorization forms may experience delays.
  • Erasing your device is optional but recommended for privacy and thorough testing.

FAQ

Most frequent questions and answers

A: While not required, we recommend erasing your device to protect your privacy and ensure a smooth repair process. If you can’t erase it due to technical issues, we’ll work around it, but you may need to provide your password for testing.

A: Yes. We only access your device to test it for the specific issue being repaired. Your data is never reviewed, stored, or shared.

A: Once we receive your device, most repairs are completed within 1–2 business days. We’ll notify you when the repair is finished and provide return tracking details.

A: Yes. We’ll provide tracking information for both the shipment of your device to us and the return shipment after the repair is completed.